Version 1.0: October 6, 2025
Effective as of October 6, 2025. This English version is provided for convenience only. In case of discrepancy, the French version shall prevail.
Publisher: EI Pierre ABOUCAYA (Orchesia), sole trader registered with the RNE, SIREN 942 838 244 – SIRET (registered office) 942 838 244 00013.
SIREN: 942 838 244 — SIRET (registered office) 942 838 244 00013.
Registered office: 8 rue du Pont de l'Abbaye, 59520 Marquette-lez-Lille (France).
EU VAT number: FR 79942838244
Contact: contact@orchesia.com
Service: https://app.orchesia.com/app
These General Terms and Conditions of Sale (hereinafter the "GTCS") define the conditions under which Orchesia edits, markets and provides paid access to its Orchesia web application, available at the following URL https://app.orchesia.com/app.
Orchesia is a visual and collaborative project management SaaS solution, combining a mind-map (WBS) approach and a dependencies diagram, enabling users to structure, plan and monitor projects in an intuitive way.
Full access to the Service is based on a system of named paid accesses ("Seats") assigned to an identified User:
The price of each Administrator/User Seat varies according to the type of workspace (Standard or Premium). Sales are carried out exclusively online via the Orchesia platform and entitle the holder to a subscription (monthly, and where applicable annual) whose billing and renewal are defined herein.
A free trial period of two (2) weeks is offered to every new user. The terms of this trial and its possible conversion into a paid subscription are set out in Article 2.8.
These GTCS apply as soon as the first paid Seat is subscribed, whether the user acts as a professional Client (B2B) or as a consumer Client (B2C). The user acknowledges having read and unreservedly accepted these GTCS and the GTCU prior to any subscription.
Refers to the software platform edited by Orchesia, available at the following URL https://app.orchesia.com/app, including all visual and collaborative project management features, as well as associated services (hosting, maintenance and technical support).
Refers to any natural person who has created an account on Orchesia, whether or not they benefit from paid access. Each User has personal login credentials allowing them to access their personal area and, where applicable, the workspaces to which they are linked.
Refers to a collaborative environment created on Orchesia, enabling the creation, planning and management of projects. Each Workspace is administered by an Administrator, who may invite Users or Viewers and assign them access rights.
Refers to a paid access right to the Service, assigned to an identified User and associated with a Workspace. The type of Seat determines access and collaboration rights within the Workspace concerned. Seats are subject to a subscription with tacit renewal.
Refers to the User who creates a Workspace, manages its settings, access rights, members and related payments. The Administrator has the broadest rights within the Workspace they created.
Refers to the person invited to collaborate on one or more projects within a Workspace. They have full access to Orchesia's features within the scope of the projects they are added to or have created.
Refers to the person with restricted access to a Workspace, limited to viewing and adding comments, without the ability to create or modify projects. Viewers are included in the plans within the quotas set out in Article 2.3 and are not billed per Seat.
Refers to the paid contract entered into between the Client and Orchesia for the use of one or more Seats. The Subscription is monthly or annual (with commitment), and invoiced in advance for the current period.
Refers to any natural or legal person using the Orchesia Service in the course of their professional activity (company, freelancer, firm, association, etc.).
Refers to any natural person using the Service for personal or non-professional purposes, within the meaning of the French Consumer Code.
The date and time (Europe/Paris time zone) at which the Administrator validates, via the interface, the addition of a paid Seat (or any change of plan). The application timestamp shall prevail.
Unless otherwise stated, the monthly period runs from the subscription date (inclusive) until the day before the same date in the following month ("date-to-date" model). For annual subscriptions, the period runs from the subscription date (inclusive) until the day before the same date in the following year.
These GTCS define the conditions under which Orchesia markets paid access to its Seats (Administrator, User), enabling the use of the Service as defined in the GTCU. They apply to any order, subscription or renewal of a paid Seat made via https://app.orchesia.com/app. The GTCS do not apply during the free trial period granted at account creation, which is governed solely by the GTCU.
The GTCU govern access, browsing and general use of the Service. The GTCS supplement the GTCU by governing the commercial, financial and contractual aspects relating to paid Seats. In the event of any inconsistency, the GTCS prevail with regard to billing, term, termination and the Client's financial obligations.
Any subscription of a paid Seat implies full and unconditional acceptance of the GTCS and GTCU. Prior to payment, the user ticks the box: "I have read and accept Orchesia's GTCS and GTCU". This action constitutes express, free and informed consent, with the same value as a handwritten signature. No subscription can be finalised without this prior validation.
The GTCS may not be unilaterally modified by the Client. Any conflicting terms proposed by the Client shall be deemed unwritten, unless expressly agreed in writing by Orchesia.
The GTCS are drafted in French and governed by French law. The French version alone is binding. The applicable GTCS are those in force on the date of subscription or renewal of the Subscription. Each version of these GTCS is identified by a version number and a date. This number makes it possible to identify the version applicable on the subscription or renewal date of the Subscription.
The Client acknowledges the evidential value of electronic records (application logs, timestamps, email confirmations, validation clicks) produced by Orchesia and/or its providers, which shall prevail between the parties unless proven otherwise. Electronic signature and click-based acceptance are valid means of proving consent and contract formation.
Orchesia provides a visual and collaborative project management SaaS Service, accessible online. The Service allows the creation and management of shared Workspaces composed of projects, tasks and dependencies, as well as collaboration between several Users. Full access to collaborative features is subject to subscription of one or more paid Seats.
Access to a Workspace is based on named Seats assigned to Users. Each type of Seat grants distinct rights:
Orchesia provides two levels of Workspaces, each giving access to a specific set of features and resources:
| Feature | Orchesia Standard | Orchesia Premium |
|---|---|---|
| List View (To Do) | ✅ | ✅ |
| Mind Map View (WBS) | ✅ | ✅ |
| Dependencies View (PERT) | ✅ | ✅ |
| Gantt View | ✅ | ✅ |
| Kanban View | ✅ | ✅ |
| Calendar View | ✅ | ✅ |
| Dashboard View | ✅ | ✅ |
| Number of active projects | 5 | 60 |
| Number of archived projects | 60 | 200 |
| Number of tasks per project | 50 | 150 |
| Maximum attachment size | 5 MB | 5 MB |
| Total Workspace storage | 25 GB | 250 GB |
| Number of included Viewers | 10 | 50 |
| Backup frequency | 1 / day | 2 / day |
| Backup retention period | 14 days | 3 months |
| Number of saved templates | 5 | 25 |
| PDF exports / project / month | 5 | 30 |
| Maximum users (collaborators) | 5 | 20 |
Indicative pricing:
These prices may be adjusted at any time by Orchesia, subject to prior information in accordance with Article 2.6.
Subscriptions are entered into for an initial term of one (1) month, renewable by tacit monthly renewal, unless termination is made before the due date via the dedicated interface or, failing that, by registered letter with acknowledgement of receipt or by email with acknowledgement of receipt.
The Administrator may at any time:
(i) add additional Seats with pro rata billing for the remaining part of the current Billing Period;
(ii) remove Seats with effect at the end of the current Period.
Adjustments are reflected on the next invoice.
Adding Seats during a Period. Any Seat added during a Billing Period is billed on a pro rata temporis basis from the Approval Date until the end of said Period. The corresponding amount is added to the next invoice. Orchesia reserves the right to perform a payment pre-authorisation corresponding to the pro rata amount of the Seat(s) added. If the pre-authorisation fails, the Seat is not activated until the payment method is updated. This pre-authorisation acts as a payment guarantee and may be charged automatically when the next invoice is issued or if the Subscription is not renewed before expiry. In case of non-payment or cancellation of the payment method before this date, Orchesia may immediately charge the amount due for the added Seats and suspend access to the corresponding Workspace without prior notice.
Removal of Seats. The removal of a Seat takes effect at the end of the current Billing Period. No pro rata refund is due for a Period that has already started.
Change of plan (upgrade/downgrade). The Administrator may request a change of plan at any time. In the event of an upgrade (switch to a higher plan), the additional price is calculated on a pro rata temporis basis from the Approval Date until the end of the current Billing Period and added to the next invoice. Switching from a Premium plan to a Standard plan is not possible, as the data, features and project volumes associated with the Premium plan exceed the technical limits of the Standard plan. Any request to return to a lower plan requires the prior deletion or archiving of excess items, as well as Orchesia's express written consent, without Orchesia being under any obligation to grant such a request.
Time zone and timestamp. Pro rata calculations, validations and deadlines are based on the Europe/Paris time zone; the end of the Period is set at 23:59:59 on that day.
Orchesia may change: (i) the structure of its plans (Workspaces, features, types of access), (ii) pricing, (iii) conditions of access or use. Any material change will be subject to prior information (in-app, website or email). The new conditions will apply from the next Subscription renewal.
In the event of total or partial non-payment on the due date, Orchesia may suspend access to the relevant Workspace for all its members. Access is restored once payment has been regularised. Orchesia cannot be held liable for any suspension resulting from the Client's failure to pay.
The free fourteen (14) day trial starts from the moment it is activated on the account. No payment method is required during the trial period. At the end of the trial, access is interrupted in the absence of an explicit subscription. No charge can be made without prior entry of a payment method and validation of the Subscription price by the Client. A reminder is sent before the end of the trial, indicating the date and time of expiry.
The trial is non-renewable, non-transferable and limited to one (1) trial per User. Orchesia reserves the right to terminate the trial in the event of manifest abuse (multiple accounts, use contrary to the GTCU).
(a) Quota per Workspace. Viewer quotas are assessed per Workspace and cover active Viewers. Deactivated Viewers are not counted.
(b) Overage. When the included quota is reached: (i) new Viewer invitations may be blocked; or (ii) the Administrator may purchase Additional Viewer Seats; or (iii) upgrade the Workspace to a higher plan. No automatic billing will be made without the Administrator's explicit validation in the interface.
(c) Additional Viewer Seats. One Additional Viewer Seat corresponds to one (1) additional Viewer per Workspace. Additional Viewer Seats are billed monthly (or annually where applicable), with pro rata temporis for additions during the Period and effect at the end of the Period for removals.
(d) Seat reduction / persistent overage. If the removal of an Additional Viewer Seat leads to exceeding the quota, the Administrator must deactivate Viewers or reactivate an Additional Viewer Seat before the end of the Period; failing this, the most recently added Viewers may be automatically deactivated.
(e) Plan migration. In the event of an upgrade (Standard → Premium), the included quota is that of the target plan. Existing Additional Viewer Seats remain active unless cancelled by the Administrator.
Prices displayed publicly on the Site are indicated in euros, inclusive of all taxes (VAT included). The total price due, inclusive of VAT, is confirmed before payment. For Professional Clients with a valid EU VAT number, invoicing may be made excluding VAT (reverse charge) in accordance with applicable regulations. Invoices show net amount before tax, VAT and total gross amount including VAT.
Payment is made online by bank card via Stripe, directly from the application. Transactions are handled by Stripe; no full bank card data is stored by Orchesia. Payment is due on subscription and on each automatic renewal.
Each payment gives rise to an electronic invoice, available in the account settings and sent by email to the billing address provided.
Monthly Subscriptions are subject to tacit renewal. The Client may: (i) add/remove Seats (pro rata), (ii) terminate online before the renewal date. Termination takes effect at the end of the current period. No full or partial refund is made for a period already started. The annual plan (where applicable) is due for the entire committed term.
In the event of payment failure or refusal, access to the Service is suspended until payment is regularised. Suspension does not automatically entail termination, nor additional penalties; periods of inaccessibility do not give rise to any refund.
Suspension does not entail termination of the contract or deletion of data. If payment is regularised before any termination, access is restored without extension of the current period. If payment is not regularised within fifteen (15) days following a formal notice sent by registered letter with acknowledgement of receipt or by email with acknowledgement of receipt, Orchesia may terminate the Subscription as of right in accordance with Article 4.4. This termination triggers the 120-day data retention/reversibility period referred to in Article 4.5.
Any price change is notified at least 30 days before it takes effect. New prices apply from the next renewal. The Client may terminate the Subscription before that date.
In accordance with Articles L221-18 et seq. of the French Consumer Code, the Consumer Client has a period of fourteen (14) days from subscription to exercise their right of withdrawal.
With immediate start: by ticking the box "Start now", the Client requests immediate access to the Service during the 14-day period. They retain their right of withdrawal and, if exercised, will be liable for an amount proportional to the Service already provided up to the date of their request; the balance is refunded. Example: subscription €15 incl. VAT/month (30 days) → withdrawal on day 5: amount due ≈ 5/30 × €15 = €2.50; refund ≈ €12.50.
Procedure: the right of withdrawal may be exercised by email to contact@orchesia.com (subject: "Withdrawal"), indicating the account email address and subscription date. Orchesia confirms the request on a durable medium and refunds within 14 days of notification, using the same payment method as the original transaction.
The 14-day right of withdrawal applies only to the first Subscription. Monthly renewals by tacit renewal do not give rise to a new right of withdrawal. However, any additional order (Seat added, upgrade, option) opens a 14-day withdrawal period for that specific element, subject, in the case of immediate start, to payment of the proportional amount for the Service already provided.
Orchesia provides an online termination feature, simple, free of charge and directly accessible from the account settings under "My subscriptions". Termination takes effect at the end of the current period.
Pro rata is calculated per day based on the actual number of days in the Billing Period ("Actual/Actual"). Pro rata amount = Periodic Seat price × (Number of remaining days in the Period / Total number of days in the Period).
Amounts relating to Seat additions, upgrades, options or overages validated during a Period are aggregated and billed at the next due date (next monthly invoice or annual due date), subject to any pre-authorisation. In case of payment failure at the due date, Article 3.5 applies.
For annual Subscriptions, Seat additions are billed on a pro rata basis up to the anniversary date (or end of the annual Period) on the next invoice; removals take effect at the due date without pro rata refund, unless mandatory legal provisions provide otherwise. Upgrades/downgrades give rise to pro rata charges/credits applied to remaining instalments.
The initial Subscription term is one (1) month from subscription, renewed by tacit renewal for successive periods of one (1) month. The annual plan (if offered) is a fixed-term commitment and cannot be terminated early, except in the event of serious breach.
Orchesia may suspend access in the event of: (i) non-payment, (ii) serious breach of the GTCS/GTCU, (iii) fraud or attempted fraud, (iv) any incident affecting security or proper functioning. Suspension disables access to the relevant Workspace for all members. Access is restored once the issue is remedied; the suspension period is neither refunded nor extended.
The Client (or the Administrator) may terminate online from the management interface at any time before the renewal date. Termination takes effect at the end of the current period. Deleting a Seat or deactivating the Workspace ends the related access rights.
Orchesia may terminate a Subscription without compensation in the event of serious or repeated breach of the GTCU/GTCS, fraud or unlawful use. Orchesia may also terminate the contract for legitimate reasons (Service discontinuation, regulatory changes, force majeure), subject to prior notice.
(i) Upon contract termination, access to the related Workspaces is immediately deactivated; (ii) Hosted data and files are retained for 120 days from the end of the contract, then automatically and permanently deleted (unless otherwise required by law). During this period, the Client may export their data using the tools provided or reactivate a Subscription; (iii) In the event of reactivation within 120 days, access to the Workspace, projects and data is restored as they existed at the contract end date, subject to technical changes to the Service and legal obligations; (iv) No recovery is possible after final deletion; (v) The Client may at any time request early deletion of their data, subject to legal retention obligations.
Any suspension or termination is notified to the email address associated with the account. The Client is responsible for ensuring this address remains valid and accessible for the entire duration of the contract.
Orchesia is bound by an obligation of means. It implements reasonable technical and organisational measures to ensure reliable and secure operation of the Service, without guaranteeing uninterrupted availability or the total absence of errors.
Orchesia's total liability, all causes combined, is limited to the total amount actually paid by the Client over the twelve (12) months preceding the occurrence of the event giving rise to liability.
Orchesia shall not be liable, in particular, for: (i) data loss/alteration/deletion due to misuse or external events; (ii) malfunctions attributable to third-party providers (hosts, networks, operators, Stripe) or to the Client's environment; (iii) errors in data entry or configuration by the Client; (iv) temporary unavailability (maintenance, updates, incidents); (v) use contrary to the GTCU/GTCS or to the law. Orchesia does not provide any guarantee of result.
The Client undertakes to: (i) use the Service in accordance with the GTCU and the law; (ii) not infringe the rights of third parties; (iii) back up locally any data deemed essential; (iv) maintain the confidentiality of its login credentials; (v) pay Subscription fees when due. The Client remains solely responsible for contents and actions carried out via its Seats.
Neither party shall be liable in the event of non-performance or delay due to an event of force majeure within the meaning of Article 1218 of the French Civil Code (natural disaster, fire, flood, pandemic, war, riot, terrorist act, general strike, major hosting/network outage, major cyberattack, administrative decision, etc.). Obligations are suspended for the duration of the event; if it lasts more than 30 days, each party may terminate the contract as of right without compensation.
The Client shall indemnify and hold Orchesia harmless from any claim, action, judgment or reasonable costs (including legal fees) arising from: (i) unlawful or non-compliant use of the Service; (ii) content hosted on the Service that infringes third-party rights; (iii) breach of the GTCU/GTCS.
Orchesia provides a Service that complies with the contract and with the legal requirements applicable to digital services (Articles L224-25-12 et seq. of the French Consumer Code) and provides the updates necessary to maintain this compliance. In the event of non-compliance, the Consumer Client may, under the legal conditions, request that the Service be brought into conformity, a price reduction or termination of the contract.
Payments are processed by Stripe (infrastructure compliant with applicable security standards, including PCI-DSS). Orchesia does not store or access full bank card data.
Data processed: Client identity, billing address, country, VAT number (where applicable), billing email address, order references, details of Seats subscribed, net amount before tax/VAT/total gross amount, payment date and status, invoice history.
The Client warrants the accuracy and completeness of billing information and updates it without delay. Orchesia is not liable for the consequences of inaccurate, incomplete or outdated information.
Each payment gives rise to an electronic invoice, available and downloadable in the Administrator's account settings and sent by email. Orchesia's invoices are payable in full upon receipt.
Prices are displayed in euros; French VAT is applied in accordance with applicable regulations. For Professional Clients located outside France, VAT is billed according to the applicable rules (notably subject to provision of a valid VAT number where applicable). Failing that, Orchesia applies VAT in accordance with applicable regulations.
Accounting documents and invoices are retained for the statutory period (10 years). Personal data processed for billing purposes are retained for as long as necessary to comply with legal obligations, then archived or deleted in accordance with the Privacy Policy.
Orchesia and/or Stripe may implement anti-fraud checks (3-D Secure, identity/address verification). In case of suspected anomaly, Orchesia may suspend access and request supporting documents, without compensation.
Any invoice dispute must be submitted in writing within 30 days of the invoice date, by registered letter with acknowledgement of receipt or by email with acknowledgement of receipt. After this period, the invoice is deemed accepted. In the event of a chargeback, Orchesia may suspend access until the matter is resolved and request payment of the disputed amounts (including bank fees where legally permitted).
Data processing carried out for payment, billing and compliance purposes falls within the contractual and legal framework. Full details of such processing, along with data subjects' rights, are set out in Orchesia's Privacy Policy, which supplements these GTCS.
Orchesia may use sub-processors (hosting, payment, emailing, etc.), including those located outside the EU. Where applicable, transfers are covered by appropriate safeguards (e.g. standard contractual clauses). Further information is provided in the Privacy Policy.
The GTCS are governed by French law. They are drafted in French, which is the only binding version. Any contract is deemed to be concluded and performed in France.
In the event of a dispute, the Client shall first contact Orchesia at contact@orchesia.com. If, after a written request to Orchesia, the Consumer Client does not obtain a satisfactory response, they may submit the dispute free of charge to a consumer mediator. The European online dispute resolution platform (ODR) is available at: https://ec.europa.eu/consumers/odr/.
Any dispute not resolved amicably shall be submitted to the French courts. For Professional Clients, exclusive jurisdiction is vested in the courts of the jurisdiction of Orchesia's registered office, including in the event of multiple defendants or third-party proceedings. For Consumer Clients, the rules on territorial jurisdiction set out in the French Consumer Code apply.
See Article 5.5 above. In the event of force majeure, the performance of obligations is suspended without compensation for the duration of the event.
If any provision of the GTCS is held to be null, illegal or unenforceable, the remaining provisions shall remain in full force. The invalid provision shall be replaced by a valid provision that best reflects the initial intent of the parties.
Failure by Orchesia to invoke a clause or right under the GTCS at any given time shall not be interpreted as a waiver of the right to invoke it at a later date.
The GTCS come into force upon their publication on the Orchesia platform and replace any previous version. Orchesia may amend or update the GTCS at any time (legal, technical or functional developments). New versions are notified and numbered (in-app, email, website). Continued use of the Service after notification constitutes acceptance of the new version.
The Service (software, interfaces, databases, code, trademarks, logos, graphic design, editorial content) is the exclusive property of Orchesia and/or its licensors.
Orchesia grants the Client a personal, non-exclusive, non-transferable and revocable licence to access and use the Service for the term of the Subscription and for their internal needs. Unless expressly authorised in writing, any reproduction, modification, reverse engineering, disassembly, database extraction, scraping or use contrary to the GTCU/GTCS is prohibited. Any infringement of Orchesia's intellectual property rights may give rise to legal proceedings before the competent courts.
The Client retains full ownership of their content. The Client grants Orchesia a worldwide, non-exclusive and royalty-free licence strictly necessary for hosting, backup, display, technical duplication and operation of the Service.
During the term of the contract and for 30 days following its end, the Client may export their data using the tools provided (formats: CSV/JSON/PDF, depending on available features). Thereafter, data is deleted (unless otherwise required by law).
Any specific assistance service (conversion, custom extraction, audit, delivery on physical media, etc.) is subject to a separate quote and billing.
Orchesia provides email support at contact@orchesia.com. Response times are indicative and may vary depending on the level of criticality.
Maintenance windows may be scheduled; where possible, Orchesia endeavours to schedule them during off-peak hours and to inform Clients accordingly.
Orchesia regularly deploys corrective and evolutionary updates. Some updates are necessary to maintain compliance and may be applied automatically.